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The Creative Cloud Cleaner Tool will remove installation records for Adobe Creative Cloud or Adobe Creative Suite applications that may have become corrupted or may be causing problems with a new installation.
To remove an app using the Creative Cloud Cleaner Tool, you need to remove the app entry from the tool. Similarly, you need to remove CoreSync entry to resolve sync-related issues.
Use Creative Cloud Cleaner Tool to remove entries for apps or CoreSync | Windows I cant download adobe flash 9.0 on my mac.
- Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
- Uninstall Creative Cloud or Creative Suite applications by doing one of the following:
- Windows 10, 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.
- Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.
- Select the application that you want to remove, and click Remove or Uninstall.
- Follow the onscreen instructions to complete the uninstallation.
- Restart your computer.
- Download the Adobe Creative Cloud Cleaner Tool for Windows
- Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as Administrator.
- Follow the onscreen instructions in this order:
- Choose your language: Type e for English or j for Japanese, and then press Enter.
- Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops). Press Enter.
- Type the number that corresponds to the option you want to select and then press Enter. For example, type 4 (CC Apps) if you want to uninstall a Creative Cloud app.
- Subsequently, to remove an app, select the application that you want to remove by typing the number that corresponds to the app name and then press Enter.
- Similarly, to remove CoreSync, type 1 or 4 and press Enter. Then type the number that corresponds to CoreSync and press Enter.
- Confirm that you want to remove the entry: Type y and then press Enter.
- (Optional) If you're unable to connect to Adobe's servers, repeat these steps to fix your host files. After accepting the End-User License Agreement, type 12 to select the host files option. Confirm that you want to fix the host files: Type y and then press Enter. The Cleaner Tool creates a backup of the hosts files (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.
- When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” press Enter and restart your computer.
- To verify that the Creative Cloud Cleaner Tool completed successfully, in a text editor such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your version of Windows:
- Windows 10, 8, 7, or Vista: C:Users[user name]
- Windows XP: C:Documents and Settings[user name]
- Review the log file entries. If any of the entries indicate failure, contact us.
- Once you have successfully run the Adobe Creative Cloud Cleaner Tool, install your Creative Cloud or Creative Suite application.
Note: If Run as Administrator is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run the EXE file.
Use Creative Cloud Cleaner Tool to remove entries for apps or CoreSync | macOS
- Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
- To uninstall Creative Cloud or Creative Suite applications, in the Finder, navigate to Applications > Utilities > Adobe Installers.
- Double-click the application’s uninstaller.
- Follow the onscreen instructions to complete the uninstallation.
- Restart your computer.
- Download the Adobe Creative Cloud Cleaner Tool for Mac
- To run the Adobe Creative Cloud Cleaner Tool, double-click the AdobeCreativeCloudCleanerTool.dmg file.
- Double-click Adobe Creative Cloud Cleaner Tool and follow the onscreen instructions in this order:
- Select your language from the menu in the upper-right corner of the window.
- Review the Adobe End-User License Agreement: Click Accept to accept or Quit to decline (if you decline, the script stops).
- Select an option from the menu in the upper-right corner of the window. For example, select CC Apps if you want to uninstall a Creative Cloud app.
- From the table, select the app you want to clean up, and then click Cleanup Selected. (Click Clean All to clean up all installer-related files for the option you chose in step c.)
- Similary, to clean up CoreSync, first ensure that you have selected All in the pop-up menu. Then select CoreSync from the list and click Cleanup Selected.
- (Optional) If you're unable to connect to Adobe's servers, select Fix Host File from the table to repair your host files, and then click Cleanup Selected. The Cleaner Tool creates a backup of the hosts files (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.
- When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” click Quit and restart your computer.
- To verify that the Adobe Creative Cloud Cleaner Tool completed successfully, in a text editor such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.
- Review the log file entries. If any of the entries indicate failure, contact us.
- Once you have successfully run the Adobe Creative Cloud Cleaner Tool, install your Creative Cloud or Creative Suite application.
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